1. Returns

We want you to be completely satisfied with your purchase from Purely Threads. If you are not happy with your item, you can return it within 14 days of receipt for a full refund or exchange, subject to the conditions below:

  • Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
  • Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.
  • To initiate a return, please contact our customer service team at returns@purelythreads.com with your order details.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain amount of days.

  • Original shipping costs are non-refundable.
  • If you have not received your refund within the specified timeframe, please contact us at refunds@purelythreads.com.

3. Exchanges

If you need to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired item. Exchanges are subject to stock availability.

4. Non-Returnable Items

Certain items are non-returnable, including:

  • Intimate apparel and swimwear.
  • Final sale items.
  • Gift cards.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@purelythreads.com with your order number and a description of the issue. We will work with you to resolve the problem as quickly as possible.

6. Return Process

To return an item, please follow these steps:

  1. Contact our customer service team at returns@purelythreads.com to initiate the return.
  2. Include your order number and reason for return in the email.
  3. Once your return is approved, you will receive instructions on how to send your item back to us.
  4. Pack your item securely and include the original packing slip or order confirmation.
  5. Ship the item to the address provided in the return instructions.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Purely Threads
Email: returns@purelythreads.com (for returns)
Email: refunds@purelythreads.com (for refunds)
Email: support@purelythreads.com (for general inquiries)
Phone: +1 (123) 456-7890 (USA) / +92 (123) 456-7890 (Pakistan)

Thank you for shopping with Purely Threads!